“Working Day” or “Working Days” mean the days in which our offices are opened for the normal activities (generally every days from 9.00 to 18.00, Saturday and Sunday excluded, the holidays and others exceptional circumstances of which we will give you timely news on this website).
“Reasons of force majeure” means situations resulting (directly o indirectly) from any strikes, fires, floods, proved impossibility to get the products, materials or services, failure, delay from suppliers or from courier, law or government regulations or every cause or event that is beyond our control. The above is provided just as an example title. Other events exist that may have a force majeure character.
The presents General Sales Conditions have as object the purchase of products on SupremeSpain carried out remotely through telematic network on the site www.supremespain.com belonging to Elechim Sports sl – Calle Crom 35/37 - Barcelona (Spain). These purchases are reserved to Customers direct users. Every purchase operation will be regulated by the provisions pursuant to D.Lgs. 185/99 and, for what concerns the protection of privacy will be submitted to the legislation pursuant to D.Lgs. 196/03.
ORDER ACCEPTANCE / CONCLUSION OF THE CONTRACT
By sending the online order, the client transmits to Supreme Spain a product/s purchase proposal inserted in the cart. When the client make a on-line order for the products put in the cart, he agrees to purchase them at the price and terms indicated in the present “General Sales Conditions”. Supreme Spain will send a order agreement and confirmation e-mail to the client including the number, the date and the total amount of the order. If, for any reasons, Supreme Spain wasn’t able to accept the order of the client (for one of the cases listed below, he will communicate it immediately to the client through the site itself.
Particularly, Supreme Spain won’t accept orders:
- If the material, when ordering, is not available in the warehouse
- If the client credit card issuer doesn’t confirm the payment.
However, Supreme Spain, reserves the right not to accept the order, at is discretion.
The presents “General Sales Conditions” must be examinated online by the client before sending its order. The submission of the order therefore implies its total knowledge and its full acceptance. The customer undertakes and obliges, once concluded the online purchase procedure, to print and maintain the presents General Sales Conditions, already viewed and accepted during the purchase process in order to satisfy in full the conditions pursuant to article 3 and 4 del D.Lgs. n. 185/1999.
The prices shown on this site are the sales prices currently in force. In the case of the price of the ordered goods was reported by Supreme Spain in a discordant way, the order could be canceled at any time by Supreme Spain or by the customer as long as before sending the goods, and it will be possible to re-order the products at the correct sale price.
The payment of purchased products and related shipping costs should be made by the customer at the time of placing the order through the use of one of the credit cards available and indicated online, upon the receipt of the goods through countersign or through bank transfer. In that case Supreme Spain will process the order when he receives the bank transfer. Supreme Spain isn’t responsible for any fraudulent and illegal credit card use that can be done by third parties at the time of the payment of the purchased products.
In case of the acceptance of the order, it is clarified that:
- For the order accepted on the site before 16.00 of a working day, the shipping of the goods normally takes place the same day.
- For orders received after 16.00, the goods will be shipped the next working day.
- If the order took place in a non- working day, the goods will, in any case, be shipped the first following working day.
Exceptions may occur in case of Force Majeure events. The goods will be shipped through a courier service at home. Shipping means the goods delivered by the courier. Delivery times described during the purchase process on the website depend from the shipping way used and on the weight and dimensions of the products purchased. The courier will deliver the goods only against a signature confirming the receipt of the same.
In the case of the goods, shipped by the courier, won’t arrive within the established term, the customer could contact Supreme Spain at the customer care's mail shown on this website.
In the case of the goods haven’t been delivered due to the impossibility of the customer to receive it, the latter must, firstly, contact the courier through the references left by the courier for cases of non-receipt goods, and in case of this operation was not possible, the Customer Care number shown on the website.
RESPONSIBILITY FOR DELAY IN DELIVERY
If the delivery didn’t take place within the agreed times or the courier in charge didn’t provide to deliver the goods within the expected delivery times, Supreme Spain will contact the customer as soon as possible and, according to the needs of the latter, it will try to establish another delivery time. If no agreement can be reached, Supreme Spain will refund to the Customer the full amount. If the short-time delivery is essential, we recommend the Customer to purchase the products in advance.
RIGHT TO WITHDRAW
Pursuant to the article 5 DL 185/1999, if the customer is a consumer (means a physical person who buys goods for purpose not related to his business or professional activity), he has the right to withdraw from the sale contract for any reason, with no need to give explanations and without penalty. To exercise this right, the customer should contact the customer care and follow the instructions that the operator will provide him and send a communication to firstname.lastname@example.org, within 15 working days. Once we received the mentioned withdrawal communication, Supreme Spain will quickly inform the customer about the details on how to return the goods.
Which single burden, and if the error did not depend on a fact attributable to Supreme Spain, the customer must bear the costs of returning goods. The goods must be returned intact and in the original packaging, completed with all its parts and without any damage. When the goods arrive to our warehouse, it will be examinated and if there are damages or tampering, the withdrawal can be exercised.
Supreme Spain will provide to refund the full amount already paid to the client within the terms of the law. The refund will be done by crediting the amount due on the credit card, on the bank account or on paypal card used by the customer to purchase the item. Customer will promptly provide to Supreme Spain the information needed for a correct refund procedure.
Every Complaint must be addressed directly to Supreme Spain, prior contact with the customer service or e-mail to the dedicated address findable on the site.
Supreme Spain undertakes to answer to complaints within 5 working days.
All trademarks shown on the website belong to their respective owners, third party trademarks, products names, corporate names and companies mentioned may be trademarks of their respective owners or registered trademarks by other companies and they have been used for the pure explanatory purpose and for the benefit of the owner, without any purpose of violation of existing copyrights.